In today's episode (sponsored by Ingenius), Britta Rekstad and Matthew C. Anderson discuss the Customer Service App, Interactive Service Hub, and bring clarity to similar terms in Dynamics 365 .

Discussed on the show

• Interactive Service Hub (and the move to Customer Service App)
• Customer Service App
• Disambiguation of similar-sounding terms
• Customer/Project/Field Service Apps
• Universal Scheduling Engine
• Unified Service Desk
• Apps in Dynamics 365 / Model-driven PowerApps
• Solution awareness of Apps in Dynamics
• Editing the sitemap with the (mentioned reference to edit default sitemap with sitemap designer, info @2min mark in video)

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