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Implementation is Not Onboarding
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation
Onboarding
Implementation
Ongoing
Finite Period
Measurement - Time to Value
Measurement - Time to Launch
No handoffs
Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
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By Gain Grow Retain
5
8686 ratings
This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation
Onboarding
Implementation
Ongoing
Finite Period
Measurement - Time to Value
Measurement - Time to Launch
No handoffs
Multiple handoffs
Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.