Would you agree that an increase in revenue is as good of a reason as any to implement process change? On this week’s episode of The Digital Shop Talk Radio, we have owner Brett Spaulding (Sage Creek Repair) and Sr. Service Advisor Jeff Mead (American Import Auto) on to discover:

- The key ARO-increasing practices that are impossible in paper-based shops

- Workflow management techniques saving time for both Techs and SAs

- How digital shops manage and monitor data to expose flaws in the process