In an era of increasing ATM thefts and bank initiatives to improve employee and customer experience, it's more important than ever for bank branches to implement safety and security plans. In today's episode of the Bank Customer Experience podcast, Bradley Cooper, podcast host, spoke with Felix Nater, security expert and owner of Nater Associates LTD, about how banks can successfully implement safety plans.

Nater discussed how security is top of mind for branches and other businesses but seldom implemented successfully. This is due in part to employees viewing security as incidental to their jobs, as they are not security experts.

He offered guidance on topics such as:

• What are branches doing right and wrong about branch safety?
• How can banks help customers feel secure when using an outdoor ATM?
• How can banks help employees feel safe?
• How can banks and businesses empower employees on security and safety protocols.
• How can banks reinforce security lessons.
• What about employee conflicts?

Listen to the podcast in its entirety above.