Culture is the foundation of maintenance performance, and a culture of trust is essential to handling on-call situations effectively. In this episode, Paul Rhodes, a Senior Manager for Maintenance Learning at Brookfield Multifamily, talks about on-call situations and the impact of culture on maintenance performance. Paul shares his insights on how a good or bad culture can influence how on-call maintenance is handled and how company culture often plays a role in performance. He emphasizes the importance of creating a culture of trust and shares his experiences working in maintenance and the lessons he's learned along the way. He also delves into ways to improve company culture and turn on-call from a dreaded issue to a valuable opportunity for growth. Join us as we explore the power of culture and the importance of trust in maintenance.

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