Consistent customer service with key metrics (call handle time and resolution) CAN be achieved with a legacy CIS.

Improving CSR Efficiency in the Utilities Contact Center

Customer Interactions with Jacada is a podcast series that focuses on solutions to improve the customer experience. View these podcasts to get an insider's view of best practices in the call center, customer service metrics and current agent and customer satisfaction statistics. In addition, there are other hot topics to learn about, such as the latest in social media advancements and the evolution in cloud computing.

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Improving CSR Efficiency in the Utilities Contact Center

Improving CSR Efficiency in the Utilities Contact Center