How to keep outside-in focus and customer-centric motives for customer experience improvement. From the blog Customer Experience Optimization:. (4:07) - Sign-up for ClearAction Newsletter.

Improving Customer Experience by Overcoming Ethnocentric Customercentricity

ClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz

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Improving Customer Experience by Overcoming Ethnocentric Customercentricity

Improving Customer Experience by Overcoming Ethnocentric Customercentricity