We talk to Tom Scantlebury, founder of Sky Blue CX Services, about the theory behind creating better, more emotionally engaging customer experiences.

Here’s some of what we cover in this episode of the Brag Review:

# The rise of CX as a business discipline

# How studying Apple can help small businesses create better experiences

# The impact of CX on business performance metrics

# The three aspects of CX every business leader needs to understand

# The methodologies Tom uses with his clients

# A real-world example of bad and good CX

# Plus heaps more!

This is the perfect video to kickstart your CX improvement journey.

Check out Sky Blue: https://www.skybluecxs.com.au/

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