Professor Hal Pawson (Heriot-Watt University, UK) discusses approaches to measuring public service performance and investigates whether there is credible trend-over-time evidence of UK public service performance improvement over the past decade. He then goes on to examine the measures adopted by the UK's New Labour administration with the aim of improving local government services, including the roles of external inspection and quasi markets.



Professor Pawson was invited to Swinburne under the Board of Research Visiting Professor Grant Scheme, and this lecture was presented as part of the PVC(R) Visiting Professor Lecture Series.