On this episode of Contracting Conversations, BSCAI chats with Dan Gingiss, Customer Experience Coach and 2022 Contracting Success Keynote Speaker, about how focusing on customer experience can better overall business operations.

In this episode, you will hear:

-How Dan discovered his passion for marketing

-Common customer experience challenges

-Why focusing on customer experience is important

-A sneak preview of Dan's 2022 Contracting Success Keynote Session