Henry is a process-focused individual and believes in a "Patient Navigator" to improve the Patient's Experience. 

Henry Draughon is a former Naval Aviator (F4 Radar Intercept Officer) and Air Traffic Control Officer. He has a Master's in Business Administration and Communications. He has an extensive background in information technology, project, and process management.

He is currently president and owner of Process Delivery Systems, a business process optimization consulting firm. Process Delivery Systems, (PDS) helps clients identify and document their key business processes and align policies, processes, personnel, and resources for fast and effective execution.