ITR - IT Reality

Improving the Support Experience for all involved

Listen Later

As IT Pros, we have first hand experience that could be leveraged to dramatically improve the support experience. Whether we are talking about the engineer or the customer roll, if we take a moment to engage the brain instead of just reacting, we each have the opportunity to make a difference. Jim, Nathan, Wences, and Vince share some tips on how to make supporting others a more pleasant experience.

  • Jim Jones - How to cold call me
  • Three Dead Trolls in a Baggie - Welcome to the Internet Helpdesk

    • Jim Jones on LinkedIn

    Nathan Bennett on LinkedIn
    Wences Michel on LinkedIn

    ...more
    View all episodesView all episodes
    Download on the App Store
    ITR - IT RealityBy Vince Wood
    • 4.7
    • 4.7
    • 4.7
    • 4.7
    • 4.7

    4.7

    6 ratings