Yan Grinshtein is an HCI and accessibility certified human-centered design leader, speaker, and mentor. Currently the head of design at HYPR, Yan has over 20 years of experience as a creative and design leader. He has worked on three different continents across four countries with companies ranging from Fortune 500 to startups, some of which have become multi-billion dollar companies today. You can follow Yan on Medium or Linkedin.

In this episode, we talk about:

• How to design better, more thoughtful solutions when users try to get around security.
• How conducting your own user research helps you question your team's assumptions and, even better, leads to product-defining insights.
• Why it's important to invest in the user experience of advanced/technical users (like administrators).