In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience.

Highlights include:

• Why some leaders believe in-app onboarding can solve all onboarding challenges—and where that belief falls short.
• The importance of understanding diverse learning styles among customers.
• How to leverage in-app tools like guides, pop-ups, and walkthroughs to complement human interaction.
• The ongoing maintenance and iteration required for effective in-app onboarding.
• Why onboarding teams should advocate for collaboration with product and design teams.

Kim and Shareil share stories from their experiences working with onboarding teams and customers, offering actionable insights for finding the right balance between automation and personalization.

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