John Morris from WheelchairTravel.org joins RGN deputy editor John Walton for an update on how airlines, airports and other parts of the aviation industry are serving passengers with reduced mobility.

What are John’s experiences using a wheelchair while travelling? Are airlines living up to their obligations? Why are some newer business class seats — including Qatar Airways’ Qsuite — a big problem for some disabled passengers? Are lavatory facilities sufficient?

What is the airport experience like for wheelchair users, and how can it improve? Where is the best practice for boarding and disembarking the aircraft? And how does aviation compare with other parts of the transport and travel industry: hotel rooms, hotel shuttles, airports, taxis, and ride-hailing apps like Uber and Lyft?