Corneel Koster, chief customer and operating officer at Virgin Atlantic, discusses how the airline's return 'home' to Heathrow Airport's Terminal 3 marks an upturn for international travel some 450 days after its closure.

The carrier – which operated 11 passenger flights and eight cargo flights on its first day back at T3 – is tripling its schedule to the Caribbean this summer but desperately awaits the lifting of travel restrictions to the United States, says Koster, who also talks about new Covid-related safety protocols at the airport, in lounges and onboard, and addresses concerns around security and immigration queues at Heathrow as international travel volumes return.