Expert Talks with Maavrus | Analytics, AI and Transformation

In conversation with with Neil Srinivasan, Founder - Canopus Business Management Group | Ep 16

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For continued success, it is necessary that Data Scientists are perceived as business function/process experts by the Business stakeholders. Apart from spending time on the operations floor,  signing up for industry certification courses can help Data Scientists, build good credibility with business  - Excerpt from the interview with Neil Srinivasan.

 

Today is Episode 16 of the Interview series  “Expert-Talks @ MAAVRUS” with Leaders in the Analytics, AI and Transformation space.  For this episode, our CEO Mahadevann Iyerr (Mahaa) is in conversation with Neil Srinivasan, Founder & Managing Principal of Canopus Business Management Group. Prior to starting Canopus, Neil was SVP – Customer Experience and Service Excellence at HSBC. He also held Business Excellence Leadership roles at Bank of America and Stanchart.  Neil is a Six Sigma Master Black Belt and author of 3 books.

 

We are sharing a few key points from the interview :

 

  • Banks traditionally are service-oriented, for which they need to continually drive efficiency into operations. To deliver this change one needs to be able to look at the end-to-end process and make fact & data-based decisions/solutions.  A strong background in Six Sigma process excellence makes it relatively easy to adapt to different industry domains.

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    • In B2B the customer data exhaust follows a 1:10:100 during the “Early stage”: “Pre-order stage”: “Post-order account mining stage”. Conversely, in B2C the consumer data exhaust is significant before the order and comes down during product/service consumption.

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      • Focus AI and Model efforts,  on customer or business segments, where there is a possibility for maximum impact and minimum time required for the model to be implemented, to start showing results. Neil calls this the “local-local” approach as opposed to a large global end-to-end project.

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        • Increasingly customers are buying experience and not the product alone, so manufacturing organisations are required to incorporate the variabilities of customer and employee behaviour, in the way they design their product and consumption experience.


          •  You can watch/listen to the interview on our website, YouTube, Apple, Amazon Music and Spotify podcasts on the links below.  Please do share your comments and subscribe/follow us on @maavrus on LinkedIn, Facebook and Twitter.

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          Expert Talks with Maavrus | Analytics, AI and TransformationBy Maavrus