In episode 6, Martyn Riddle chats with the 2019 winner of the prestigious Auscontact Customer Contact Manager of the Year award, Duncan Graham from Allianz Australia. During the revealing conversation, Duncan talks about how he and his team handled the obstacles thrown up by the Covid19 crisis - and introduces Martyn to the crazy world of TikTok.

In conversation with......Duncan Graham

A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry in the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

Share In conversation with......Duncan Graham

Sign up to save your podcasts

In conversation with......Duncan Graham

In conversation with......Duncan Graham