In this episode, we delve into the captivating narratives shared by former DBS employees who played pivotal roles in crafting the bank's customer-centric ethos from its inception. From ingenious solutions to heartfelt anecdotes, these accounts provide a captivating glimpse into DBS' commitment to going above and beyond for its customers.

Whether you're a banking enthusiast, a history aficionado, or simply curious about the evolution of customer service, tune in now and immerse yourself in the extraordinary journey of DBS' "can-do" spirit!

 

Article: https://www.dbs.com/dbs-heritage/stories/the-can-do-bank-how-dbs-tried-new-ways-to-do-good-by-customers.html

Interviewees: 

• Mr Tan Soo Nan, former Senior Managing Director (Banking)
• Mrs Elsie Foh, former Managing Director (Consumer Banking Group)
• Mr Lock Sai Hung, former Senior Vice President (Corporate Banking)

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