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How is the UK's Intellectual Property Office, responsible for IP rights such as patents, trade marks and designs across the UK, ensuring the majority of its services remain unaffected by lockdown and the coronavirus crisis? Our co-hosts Lee Davies and Gwilym Roberts ask Tim Moss, CEO of the IPO, how his staff have responded to the pandemic and adapted to the "new normal". They chat about the challenges of managing a workforce of 1,250 remotely, the importance of effective communications and the acceleration of digital service transformation. Oh, and tortoises and lamb chops. Read the IPO's latest update about the impact of the pandemic on its services: https://www.gov.uk/government/news/coronavirus-important-update-on-ipo-services