"How many times have you sent a message and it wasn't received the way you intended?" There are intricate nuances to the way we speak beyond the words we use. Punctuation and prose carry different intonation to each and every reader, and this means that communication breakdowns are not as uncommon as you'd hope.On this episode of The Briefcase, Ric Tyler brings in Dan Cashman, Public Relations Director at Sutherland Weston, to talk about the connections we struggle to form over email, text, or social media, and the ones that flourish when you meet in person.

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