This week we explore: 

• the pros, cons, and cautions of social media, 

• the tension between what you learn in med school and what patients want in the exam room, 

• the necessity of engaging patients both in-person and online, and 

• the need for common humanity in health communication.

GUEST MESSENGER
Dr. Margot Savoy, Chief Medical Officer of the American Academy of Family Physicians

CHAPTERS
0:00 Intro
1:40  When Todd Met Margo...
3:58  The Wild, Wild West of Social Media
5:31  The Best Social Media Platform is...
7:35  Questioning & Challenging the Discourse
10:54  If You Like Us in the Office, You’ll Love Us Online
12:07  Serving Patients in the Era of Algorithms & Instant Gratification
14:03  Finding & Normalizing HCPs
16:22  The Lessons of Selfies & Sourdough
20:20  Social Media Abhors a Vacuum
22:44  The Trust You Have is Transferrable
24:30  The Value of Social Listening (Before it Was Called That)
26:35  Building Trust By Admitting What You Don’t Know
31:00  Med School Doesn’t Teach Us to Be Warm & Fuzzy
35:42  We Just Need to Do Better
37:28  This Core Idea of Humanism 
39:46  Your Single Best Diagnostic Tool
41:02  There are at Least Four Truths
43:41  Real Trust & Connection by Just Being You
45:31  The Three Most Important Words in Communication
46:30  You Should Come Back Next Week

New episodes drop every Friday.

Video versions here.

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http://trustedmessengerprogram.org

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Good communication is essential to good health care.