Mike discusses a surprisingly great purchasing experience he recently had at a... Lumber Mill. This had him thinking deeper about ways retailers can pull out practical omnichannel lessons jewelry stores can use right away. 

He focuses on what made the experience feel premium and stress free, then translate those moves into ways to rebuild trust, delight, and loyalty in modern jewelry retail.

Learn more about Stratus Estate Buyers: stratusestatebuyers.com

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Mike sits down with Yoav Singer from UNI Diamonds to unpack what their real-time marketplace data reveals about diamond pricing, buyer behavior, and where demand is actually moving. We also talk through how tariffs, gold prices, memo, and better education are reshaping how retailers source stones and build trust with shoppers. 

Learn more about Stratus Estate Buyers: stratusestatebuyers.com

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Mike goes solo and shares five real-life ways jewelry shows up in our world, from a family brooch tradition to the surprising value hidden in old coins. Along the way, we unpack what “worth it” really means when selling an old piece of jewelry.

Learn more about Stratus Estate Buyers: stratusestatebuyers.com

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Mike sits down with Justin VanMatre from Stratus Estate Buyers to unpack how in-store estate buying events work and why they can feel like a limited-time “carnival” that brings new energy into a jewelry store. They discuss the economics, the trust factor, and the real-world mix of items people bring when they need cash or clarity. 

Learn more: stratusestatebuyers.com

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Mike sits down with Andre Woons from Nivoda on what it takes to help jewelers sell from global inventory while keeping fulfillment fast, reliable, and margin-friendly. We also dig into why gemstones are harder to sell online, how in-store tools change the customer journey, and what comes next with finished jewelry and flexible credit. 

Learn More about Nivoda: https://nivoda.com/

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Recorded LIVE from the 2026 Punchmark Client Workshop in Charlotte, NC!

Mike sits down with Lenny Prion, the voice and educator so many jewelers know as “Lenny from The Edge,” to talk about the early days of The EDGE Point of Sale system and what he learned from working for many years in a retail jewelry store. We dig into how reporting, reorders, inventory aging, and smart automation can make a store run calmer, faster, and more profitably. 

He also teases the biggest feature update to The EDGE in the last 25 years... you wont want to miss this!

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Recorded LIVE from the 2026 Punchmark Client Workshop in Charlotte, NC!

Mike sat down with Cole Rowland from Ware's Jewelers to unpack his jump from jewelry vendor to first-generation store owner at Ware's Jewelers. He transparent about what it takes to buy a jewelry store after running a going out of business sale, rebuild inventory and credit, and earn the trust of a community that already has sky-high expectations.

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We break down retargeting as clienteling at scale and explain why it feels like ads “follow you” after you browse jewelry online. 

Hope Bellair shares practical ways to segment audiences, choose platforms, set budgets, and measure success beyond last-click sales. 

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Mike breaks down the real differences between Slack, Microsoft Teams, and Discord so you can choose a communication platform that fits your team size, tools, and day-to-day work. 

We also call out why group Gmail threads, group texts, and WhatsApp usually create noise instead of clarity and how to build a single source of truth. 

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Stephen Barnes shares what his first year as owner of IJO really looked like, from decision-making and show strategy to staying grounded when gold prices swing. We talk through how independent jewelers can win with stronger vendor partnerships, smarter education, and a practical approach to tech and e-commerce. 

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