We're excited for this weeks guest - Carl Hefele, the Director of Field Services East @ Idemia. 

Carl has extensive experience with field service operations and leads a large team for oversight and leadership for the Eastern half of the United States Service Operations Division.

Quote: "When I work with these people, I'm trying to use all of the experiences and all the headaches of everything I had and all the frustrations, you know? And it's just that all the life experiences, you know, we got to figure out a better way to do this."

Key Takeaways:

➖ Use all of your experiences to help the frontline in a situation

➖ Let the field techs know why you're asking for the data

➖ Learn how to scale knowledge to the frontline

➖ Don't put in garbage data or you'll get garbage reporting

LinkedIn: https://www.linkedin.com/in/carlhefele/

Company Website: https://www.idemia.com/

Here's other ways you can listen:

Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS

Find more episodes of Frontline Innovators at www.frontlineinovators.com