The Deseret News had a fascinating article about how incivility is on the rise, particularly with front line workers. 61% of respondents said it was not unusual for customers to behave badly. Are you feeling that? Seeing that? KSL Newsradio's Amanda Dickson asks her guests on A Woman's View. Her guests this week include Rachel Terry, Deputy Director of the Utah League of Cities and Towns, and Nancy Lord, former Utah Republican National Committeewoman and member of the Bluffdale City Council. 

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