In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.

Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell

The Digital Voice Of The Customer is AGENT511's new podcast series! Discover the latest technology trends and innovations in Digital Transformation, Customer Engagement, and Multi-channel Communications as we meet experts from various industries - including Utility, Public Safety, Municipality, Education, Healthcare and more.

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Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell

Increase Customer Loyalty During Outages – A Chat with Russ Henderson, Director of Research & Councils at Chartwell