Knowledge Management, like any solution, is only as effective as an organization's ability to get people to use it. 

In this episode of "KM with Kim", Thomson Reuters national manager of knowledge management, Kim Stein discusses how firms can get the most out of the KM systems

A white paper on "Knowledge Management Software Has Come of Age" can be downloaded here:
http://blog.legalsolutions.thomsonreuters.com/law-and-techology/knowledge-management-software-has-come-of-age-now-what/