Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try.  They also chat about how to handle a negative review and what can be done to resolve the situation.  Just remember, say Thank You!

Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try. They also chat about how to handle a negative review and what can be done to resolve the situation. Just remember, say Thank You!

Listen in as Rick and Scott discuss how to manage the situation when a patient has a complaint or concern! They share tips to keep the patient calm, how to avoid the situation from escalating, and a few solutions to try.&nbsp; They also chat about how to handle a negative review and what can be done to resolve the situation.&nbsp; Just remember, say Thank You!&nbsp;

Industry Insight: Managing Patient Concerns

Welcome to “Thrive with Confidence!” Listen to the Advisors from Acquios discuss the Alliance, a buying group that connects private practices with trusted vendors and expert support. We will feature discussion with our Vendor partners and Optometrist members, while we explore topics that will Empower Your Independence! If you would like to learn more about Acquios Alliance, please head to acquiosalliance.com or check out our Facebook page at www.facebook.com/acquiosalliance/. Our Theme Song is "On My Way" by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4163-on-my-wayLicense: http://creativecommons.org/licenses/by/4.0/

Business

Welcome to “Thrive with Confidence!” Listen to the Advisors from Acquios discuss the Alliance, a buying group that connects private practices with trusted vendors and expert support. We will feature discussion with our Vendor partners and Optometrist members, while we explore topics that will Empower Your Independence! If you would like to learn more about Acquios Alliance, please head to acquiosalliance.com or check out our Facebook page at www.facebook.com/acquiosalliance/. Our Theme Song is "On My Way" by Kevin MacLeod Link: https://incompetech.filmmusic.io/song/4163-on-my-wayLicense: http://creativecommons.org/licenses/by/4.0/

Share Industry Insight: Managing Patient Concerns

Sign up to save your podcasts

Industry Insight: Managing Patient Concerns

Industry Insight: Managing Patient Concerns