This week, we interview Tony O'Brien from The Security Operative. 

Mr. O'Brien has worked and trained extensively in the conflict management, safety and security fields over the past 17 years. Working across all sectors of the security industry from customer service based roles right through to medium and high-risk environments in retail and nightclub security Tony quickly developed a reputation in the industry and moved into management and training roles in 2006.   Tony's professional qualifications include certifications in the delivery of Conflict Management and Physical Intervention from City and Guilds, MAYBO and The Crisis Prevention Institute. Tony also holds recognized professional qualifications in Managing Safety and Risk assessment from IOSH (Institute of Occupational Safety and Health) and CIEH Level 3 Safety Management Certificate and a Certificate in Criminal Psychology.    Tony runs the successful Security Operative website and social media pages providing information and advice for the entire security sector. APOLOGIES ON THE AUDIO AS IT WAS A SKYPE CALL.