Creating great leaders takes more than just seminars and trainings. It’s about knowing people’s capabilities in dealing with their emotions. Ben Gioia, the creator of the Influence With A Heart Method, says people become better leaders and better communicators by focusing on a few simple things like empathy and human connection. Ben dives deeper into the concept of influencing through the heart as he emphasizes the importance of using empathy to understand people in the workplace and acknowledging them as human beings. Believing how maintaining humanity and accomplishing desired outcomes as challenges that require change, he introduces the ideology of changing competition into cooperation.