Madison Levine of Levine Hearing shares how she built her hearing practice from zero patients through patient experience and steady marketing.
Madison Levine studied winemaking and worked in the wine world before pivoting to hearing care, the field her mom worked in with her own hearing clinic. In 2015 she opened Levine Hearing with no patients, a WordPress site she built herself and a logo she made online. Her first $3,000 mailer went out with a transposed phone number, and she still broke even.
With Cassmer Ward, she explains why Costco selling hearing aids ended up growing her business, how her team walks the full patient experience from the parking lot in, and why she tracks cost of goods and average sale price. She also shares her 90-day rule for testing marketing, why she budgets 10% of what she wants to make next year, and why visibility in the community is the thing that works.
What you'll learn:
• Walk your own customer experience, from the parking lot to the exam room
• A big new competitor can grow awareness for the whole market
• Give any new marketing channel about 90 days before judging it
• Budget marketing at 10% of what you want to make next year
• Track cost of goods and average sale price to see where to coach
• Match the channel to your audience: talk radio reaches her patients