Enterprises can feel pressured to at least say they keep pace with the latest IT innovations, even if there is no immediate internal gain. The board of directors, customers, and members of the C-suite might like to hear that a company is modernizing, but how does that effort translate into real returns?

What litmus tests do CTOs, CIOs and other tech leaders use to assess results from modernization plans? How do they convey to other stakeholders that the new, much-hyped tech they want might not lead to deliverable returns?

In this episode, Antoine Shagoury, CTO for Kyndryl, and Russell Levy, chief strategy and AI officer for ZoomInfo, discussed these issues. They also shared what tech leaders want the operations side of the business to communicate their needs regarding modernization and the impact they hope to see.

Levy and Shagoury also tackled the “Questionable Ideas ‘R’ Us” tabletop exercise, facing off with hobgoblins, kobolds, and gremlins with misguided ideas on how to realize ROI from modernization.