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Ingrid imports some 60 high-quality Swiss truffles, pralines, and many other products directly from Switzerland. As an “active owner”, she is at the store every working day and is responsible for everything it takes to operate the retail shop, like working with suppliers in Switzerland (arranging for shipments, customs (duties), translations, and negotiations; and handling the customers, staff, and décor.
“It’s not just about the chocolate. It’s also about the people. There are so many lonely people out there who need to talk. I feel it is important to treat customers the way you want to be treated. I have a fantastic and consistent product at all times, but I also try to make customers feel a little bit better when they leave the store. We should never lose sight of the fact that we are human beings (not machines or robots); and we must treat each other with respect, honesty, and care.” – Ingrid Steven
Webiste: http://www.swissmaster.com/
Ingrid imports some 60 high-quality Swiss truffles, pralines, and many other products directly from Switzerland. As an “active owner”, she is at the store every working day and is responsible for everything it takes to operate the retail shop, like working with suppliers in Switzerland (arranging for shipments, customs (duties), translations, and negotiations; and handling the customers, staff, and décor.
“It’s not just about the chocolate. It’s also about the people. There are so many lonely people out there who need to talk. I feel it is important to treat customers the way you want to be treated. I have a fantastic and consistent product at all times, but I also try to make customers feel a little bit better when they leave the store. We should never lose sight of the fact that we are human beings (not machines or robots); and we must treat each other with respect, honesty, and care.” – Ingrid Steven
Webiste: http://www.swissmaster.com/