Welcome to the Innovate with Ludia podcast, hosted by Ludia's Scott LeFante. In this episode, Scott LeFante interviews Michelle Albright, Marcio Decat and Murray Fife, who are Microsoft Field Service Experts and Global Black Belts. The team discusses the challenges faced by today's field service technicians, such as lack of data, instructions, tools, and more. They also talk about how the field service landscape is evolving to provide technicians with the necessary information at their fingertips, thanks to AI and Copilot.

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