Today on the podcast Liz Miller, VP and Principal Analyst, Constellation Research.Liz and I discuss the importance of putting the customer first, innovation as a team sport, the need to “think big, fail fast and fail forward,” the fallacy of “innovation action as a destination,” and questionable motivations behind bringing in a Chief Innovation Officer, and Liz’s comic - and timely - thoughts on the forced move to virtual events, trade shows and customer extravaganzas, and how that is spurring innovation in its own right.