Things you will learn in this episode:

• Advantages of cloud contact centers
• How to track agent productivity.
• New innovations in contact center space.
• How AI can be integrated into the contact center space.
• How contact centers are moving towards conversations.

Episode Sponsors www.supportlogic.io www.balto.ai/guru www.ozonetel.com www.cloudtechgurus.com #balto #supportlogic #ozonetel #cloudtechgurus #cx #customerexperience #contactcenter #AI #NLP #CCaaS #QA #QM

Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.