How can EMS evolve beyond a traditional 911 response model to address the root causes of patient crises? In this episode of Registry Insider, Bill Seifarth speaks with Nate Metz, CEO of Phoenix Paramedic Solutions, about overcoming “tradition bias” and redefining value in healthcare. Metz shares how his organization expanded into occupational and behavioral health, reducing 911 overuse by 38% and lowering annual care costs to $998 per patient. The conversation also explores how this mission shift can reduce burnout by empowering Clinicians to support long-term patient outcomes.