In this episode of the Kampala Design Podcast, I sit down with Joan Kagyezi, a business consultant with over a decade of experience in core banking and financial systems across Africa.We explore what really happens behind banking systems, why solutions work in some markets and fail in others, and the challenges banks face when implementing and managing digital systems.

From system failures to user adoption, this conversation highlights the critical role of context, people, and design in building systems that actually work.