In this episode, Pauline sits down with Andrea Scherz, third generation owner and steward of the legendary Gstaad Palace in Switzerland, for a fascinating conversation about luxury, legacy, and the enduring appeal of old-world hospitality. From the hotel’s origins in the early 1900s to its evolution into one of the world’s most iconic hotels, Andrea shares the remarkable history and philosophy that have shaped the Palace for more than a century.

Together, Pauline and Andrea explore what makes experiences feel truly luxurious in today’s world and why timeless elegance and genuine human connection matter more than ever. They discuss how the Gstaad Palace continues to captivate new generations of travelers, how AI and technology are reshaping hospitality behind the scenes, why family run hotels possess advantages that large chains cannot replicate, and why younger generations are increasingly drawn to places with character, history, and soul.

The conversation offers a rare glimpse into a world where elegance, storytelling, and human touch still reign supreme.