In this episode of the Inside Housing Management Podcast, Anna Highfield, editor of Inside Housing Management, and Katharine Swindells, features editor at Inside Housing, discuss the problem of overheating homes, and what housing association A2Dominion has been doing to support residents during the recent hot weather.We also speak to Ellie Brown, news reporter at Inside Housing, about a landmark judgment that could change the way ‘no access’ cases are dealt with, and separately discuss the growing problem of e-bike fires.




Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the winners of the Inside Housing Management 30 initiative.

We also speak to Martin Hilditch, editor of our sister publication Inside Housing, to hear his top takeaways from the Local Government Association (LGA) annual conference, which took place from 7-9 July. During the interview, Mr Hilditch gave us a live demonstration of an AI chatbot that was showcased at the conference.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the incoming Social Tenant Access to Information Requirements (STAIRs) and whether the sector is ready for the change. 

We hear from Ben Pumphrey, partner and data governance specialist at law firm Anthony Collins, and Sue Ramsden, policy leader at the National Housing Federation, about how landlords should be preparing for STAIRs – and where things might go wrong in practice.

We also speak to Susan Noone, head of people at housing association Vivid, about a new mandatory customer skills credential that the organisation is rolling out for all staff, and what they hope to achieve with it.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Katharine Swindells and James Riding discuss the sector’s changing approach to resident engagement and whether it’s working.

We hear from Nic Bliss, director of the Stop Social Housing Stigma campaign, about the campaign’s latest survey and what it tells us about resident engagement in 2026.

We also speak to Cynthia Knight, scheme manager at Midlands-based housing association Stonewater, about an innovative food-based resident engagement project that she spearheaded for South Asian residents.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells discuss the sector’s changing approach to hoarding and speak to two housing associations tackling the issue in innovative ways. 

One of our guests this week is Jenny Devon, sustainment and cohesion manager at Liverpool-based housing association Prima, about a national pledge Prima has launched to get housing organisations to better support residents with hoarding.

We also speak to Clarion’s regional sustainment manager (East), Amanda Parnell, about an ambitious hoarding pilot project she has spearheaded, and Mark, a Clarion resident of 16 years, who was one of the first tenants to take part in the pilot. 

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this rerun of a previous episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells explore whether housing providers should have ‘flag policies’, and how they can respond better to hate crime.

The popular episode also features an interview with Melonie Wheatle, anti-social behaviour (ASB) officer at Hexagon Housing Association, in which she shares lessons from her 13 years in the field, the biggest challenges for ASB staff in 2026, and what makes a good recruit.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Hosts Anna Highfield and Katharine Swindells discuss the results of an Inside Housing survey about how the spread of misinformation on immigration and allocations is impacting the social housing sector.

We interview Zanda Rektina, housing and communities officer at South Liverpool Homes (SLH), and Anna Bishop, SLH’s chief executive, about how the organisation has been tackling this issue.

We also discuss an apparent rise in the number of social housing providers cracking down on tenancy fraud, and the reasons behind this trend. 

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

In this episode of the Inside Housing Management Podcast, Anna Highfield and Katharine Swindells  call for entries for the Inside Housing Management 30, and explain what we’re looking for in nominees.

We also discuss the state of play in housing repairs, exploring how landlords are responding to Awaab’s Law and where the Housing Ombudsman has highlighted gaps across the sector. 

Finally, we hear from Paul Withrington, safer neighbourhood officer at Golding Homes, with an important message about modern slavery and why housing staff should be looking out for signs of it.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Ellie Brown discuss the top lessons for housing managers from a recent housing festival. We share insights on Awaab’s Law, the Competence and Conduct Standard, artificial intelligence in housing and the impact of the Iran war.

We also speak to Inside Housing Management Agony Aunt Mandeep Sahota about hoarding issues, digging deeper into her first column, in which she advises a housing professional on how to manage a tricky hoarding dilemma, by balancing care and support with legal and safety concerns.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0

Anna Highfield and Katharine Swindells reveal the results of a major survey asking landlords how ready they are for the Competence and Conduct Standard.

We dig into what landlords told us about how they are preparing for the new legislation, their biggest challenges and concerns, and the perceived mood among staff members.

We also discuss what housing managers and leaders have been telling us anonymously after taking qualifications or supporting staff in taking them.

Subscribe to Inside Housing Management by clicking here.

The Inside Housing Management Podcast is produced by Lucy Brown.

Music credits: Motivate by Wavecont (https://protunes.net/) | Promoted by https://www.chosic.com/free-music/all/ | Creative Commons CC BY-SA 4.0