In this episode, Reporter Nicole Abigael sits down with Fernando Morillo, Group Head of Retail Banking at Mashreq, to unpack the bank’s bold digital banking transformation. As one of the region’s most digitally advanced financial institutions, Mashreq is reimagining what modern banking can look like by placing the customer at the centre of everything, leveraging AI, and rethinking traditional structures. We’ll explore how digital innovation is enabling more agile, inclusive, and scalable banking, and what this means for both individuals and businesses.