Featuring Richard Best
Director of Improvement, University Hospitals Plymouth NHS Trust & Deputy Director of Quality Improvement for Specialised Commissioning, NHS England 

What’s getting in the way of real, lasting improvement in your organisation? Is it time? Buy-in? Or just too much variation in how your teams are led?

From streamlining thousands of admin processes to embedding Leader Standard Work into the everyday, Richard reveals how sustainable routines like daily check-ins and meaningful one-to-ones can make a big impact. Not overnight, but over time.

He speaks candidly about leading through dips in enthusiasm, and why simplicity, structure, and visibility are often the most undervalued tools in a leader’s kit. This is grounded, honest insight from someone who’s spent years working alongside teams, unpicking complexity, and helping improvement take root.

If you’re trying to build momentum, create alignment in leadership, or embed lasting improvement, you won’t want to miss this. Listen now and discover how better routines lead to better results.

Related content:

• White paper: Lead Change - A Guide to Shaping Organisational Culture
• Podcast: Psychology Essentials that Leaders Need to Know
• On Demand Webinar: Leading Leaders – How to Engage Your Organisation in Change

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