How do you lead global credit & collections teams across geographies, drive digital transformation, and prepare for the future of AI in finance?

This episode with Mark Beaubouef, Senior Global Director of Credit, Collections & AR at Trellix, dives into exactly that.

Mark’s career spans leading finance functions at Evoque, IBM, NEC Corporation, Rexel USA, Samsung Electronics & more — giving him a rich perspective on building resilient global AR organizations. He’s managed teams across the US, Ireland, and India, overseen large-scale ERP rollouts, and driven multiple transformation programs in credit & collections.

Here’s what we unpacked in this episode:

 👉 The power of empathy when managing global teams across cultures and regions

 👉 Mark’s journey and stories at Trellix and other firms 👉 Mark’s biggest transformation stories in credit & collections — and lessons learned 👉 How ERPs could evolve to better serve credit, collections & AR leaders 👉 The role of AI in credit & collections (including how Mark uses tools like ChatGPT to review financial statements in seconds for credit assessments) 👉 Why policies, technology, and people empathy together unlock the full value of A/R

One insight from Mark that really stood out: 🗣️ “Empathy isn’t just a leadership skill — it’s the glue that holds global teams together.”

If you’re leading AR, credit & collections, or exploring how AI and digital transformation are reshaping finance operations, this episode is packed with practical takeaways.