How do you transform Accounts Receivable into a strategic, customer-facing function while leveraging AI and technology to drive impact?

In this episode of Inside the CFO Office, I speak with Tracy Mitchell, Director of Accounts Receivable at Trinity Logistics, about exactly that.

Tracy’s career journey—from AP and billing roles to leading AR for a global logistics firm—gives her a unique perspective on building resilient AR teams that balance people, processes, and technology. She shares practical insights on driving efficiency, collaborating with Sales, and embracing AI in credit & collections.

Here’s what we unpacked in this episode:

1. Tracy’s journey from AP and billing to leading AR at Trinity Logistics
2. Why a strong AR–Sales partnership is essential for customer success
3. How AI is transforming credit & collections from spreadsheets to predictive insights
4. The future of ERP systems with AI layered on topLeadership in finance through emotional intelligence and people skills

One insight from Tracy that really stood out:“AR leadership isn’t just about numbers — it’s about building strong partnerships, embracing technology, and leading with emotional intelligence.”

If you’re leading AR, credit & collections, or exploring how AI and digital transformation are reshaping finance operations, this episode is packed with actionable takeaways.