Adriana Olteanu, an experienced WFM professional in the Contact Center industry, joins us in this episode. Join us and take advantage of this opportunity to hear Adriana's WFM's forecasting, planning, scheduling, and real-time management techniques and methods used to support Groupon's global operations. 
 
Find out more about weWFM at www.wewfm.com   #WFM #workforcemanagement #planning #contactcenter #businessintelligence

Adriana Olteanu, an experienced WFM professional in the Contact Center industry, joins us in this episode. Join us and take advantage of this opportunity to hear Adriana's WFM's forecasting, planning, scheduling, and real-time management techniques and methods used to support Groupon's global operations. Find out more about weWFM at www.wewfm.com #WFM #workforcemanagement #planning #contactcenter #businessintelligence

Adriana Olteanu, an experienced WFM professional in the Contact Center industry, joins us in this episode. Join us and take advantage of this opportunity to hear Adriana's WFM's forecasting, planning, scheduling, and real-time management techniques and methods used to support Groupon's global operations. 
 
Find out more about weWFM at www.wewfm.com &nbsp; #WFM #workforcemanagement #planning #contactcenter #businessintelligence

Inside the mind of a WFM Expert with Adriana Olteanu

weWFM is on a mission to help people enjoy staying informed, with a wide variety of stories, that will explore the most important prerequisites for increasing customer happiness, employee retention, and cost-effectiveness is effective workforce management. In essence, it is to understand about assigning the right employees with the right skills to the right job at the right time, to meet demand.

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Inside the mind of a WFM Expert with Adriana Olteanu

Inside the mind of a WFM Expert with Adriana Olteanu