“There was a time when Zoho was talked about as an engineering company, even today it’s an engineering company. User interface design was done by engineers, too. But over time, things changed,” Dandapani says.

“Today, we started realising that individual brilliance isn’t enough. … a couple of months ago, one of our customers said, 'Every one of your interface is good, but why do they look different?’”

“So now we are back on the drawing boards.”