On Episode 57 of the TID Water & Power Podcast we're joined by CEO of GreatBlue Research, Michael Vigeant, to discuss customer research and satisfaction surveys. 

As a community-owned utility, it’s important for TID to understand the needs of our customers and understand how we can continue to meet expectations. Customer satisfaction surveys are a key part of receiving feedback from our community to understand those needs and expectations.

On this episode we discuss the purpose of customer surveys, the approach to designing surveys, and the results of TID’s recent customer satisfaction surveys.

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Find out more about TID at https://www.TID.org/podcast.