Even if you don't know what the Chief Operating Officer does, if you live, work or study at UVA, you've almost certainly gotten an email from Jennifer “J.J.” Wagner Davis. She's the one who lets us know when there's a snow day or a test to the emergency system, and this past year she's sent us a lot of updates about COVID-19. Tune in to hear about how UVA upended its operations to ensure safety during COVID-19 and get to know the person behind the emails.