Juha Järvinen, Chief Customer Officer at Virgin Atlantic, joins Jeannette for a second time to discuss the airline’s latest shift from commercial strategy to end-to-end customer experience. He shares how Virgin Atlantic is maintaining its famous disruptive, entrepreneurial spirit while leaning into cutting-edge technologies like generative AI and predictive pricing. 

From navigating massive global industry disruptions with transparency to building unique brand partnerships like their recent loyalty collaboration with Marks & Spencer, Juha outlines how human connection and a willingness to fail remain at the heart of the airline's success

You’ll Learn Why:

This episode is living proof that no matter where you’re starting from — or what life throws at

you — it’s never too late to be brave, bold, and unlock your inner brilliant.

Visit https://brave-bold-brilliant.com/ for free tools, guides and resources to help you take action

now

📩 Want extra support? Email [email protected] to book your free mentoring

session with Jeannette.

Let’s make your next move your bravest yet.

About the Guest – Juha Järvinen

Juha Järvinen is the Executive Vice President & Chief Commercial Officer at Virgin Atlantic, where he leads the airline’s global commercial strategy, customer growth, partnerships, and innovation initiatives. He also serves on multiple boards including SkyTeam and Future Travel Experience.

CONNECT WITH JUHA

LinkedIn:https://www.linkedin.com/in/juha-jaervinen-43a77a7?utm_source=share_via&utm_content=profile&utm_medium=member_iosInstagram:https://www.instagram.com/juha_bluebreeze

Facebook:https://www.facebook.com/share/14iKeQnwrjX/?mibextid=wwXIfr

CONNECT WITH JEANNETTE:

Jeannette’s linktree - https://linktr.ee/JLinfoot

https://www.jeannettelinfootassociates.com/

YOUTUBE - https://www.youtube.com/@braveboldbrilliant

LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot

Facebook - https://www.facebook.com/jeannette.linfoot/

Instagram - https://www.instagram.com/jeannette.linfoot/

Tiktok - https://www.tiktok.com/@brave.bold.brilliant

VALUABLE RESOURCES

Brave Bold Brilliant - https://brave-bold-brilliant.com/

Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970

ABOUT THE HOST

Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 30 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development.

Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams.

Podcast Description

Jeannette Linfoot talks to incredible people about their experiences in business and life, gaining first hand insight into how they unleashed their potential to become Brave Bold Brilliant.

From the boardroom tables of big international businesses to the exciting world of entrepreneurs it's all about stepping up to the next level while staying true to yourself.