We held our Customer Insight Conference on 7th November in London – thanks to those who came along and helped to make it a very successful day.

In this special episode Greg and I discuss the takeaways, and there’s also an interview with our guest speaker Andrew Davis. You can find more from Andrew on twitter at https://twitter.com/andrew_davis or on his website http://thinkingoutsidetheblog.com/

Some other things we mentioned were our guide to writing a research brief https://www.tlfresearch.com/customer-research-brief and the work on patient personas at Rotterdam Eye hospital https://hbr.org/2017/11/how-design-thinking-is-improving-patient-caregiver-conversations

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/InsightConferenceSpecial.mp3